Política de reembolso

We want you to feel confident when shopping with NestNook. If there is an issue with your order, please contact our customer support team before returning any product.

Return Eligibility

To be eligible for a return, the product must generally be:

Unused or in like-new condition
Free from damage caused after delivery
Returned with all parts, accessories, hardware, manuals, and components
Returned in the original packaging whenever reasonably possible

Products that have been significantly used, modified, altered, incorrectly assembled, or damaged after delivery may not qualify for a return.

Before Returning an Item

Please contact our customer support team before sending any product back.

Include your order number and the reason for your return.

If the product is damaged or defective, please also provide clear photos or videos showing the issue.

Returns sent without prior authorization may result in delays.

Change-of-Mind Returns

If you decide that an item is not suitable for your space or needs, please contact us to confirm whether the item is eligible for return.

Unless otherwise required by applicable law or agreed by NestNook, return shipping costs for change-of-mind returns may be the customer's responsibility.

Original shipping or additional delivery service charges, where applicable, may not be refundable.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us promptly.

We may request photographs, videos, packaging images, or other information so that we can assess the issue.

Depending on the circumstances, we may offer an appropriate solution such as replacement parts, a replacement product, repair support, or a refund.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Non-Returnable Situations

A return or refund may be refused where:

The product has been damaged through misuse or improper care
The product has been modified or altered
Parts or accessories are missing
Damage occurred because assembly or care instructions were not followed
The issue results from normal wear and tear
The product was returned without authorization where authorization was required

This does not limit any rights available to you under applicable consumer law.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If the order has already shipped, it may need to be handled as a return.

Contact Us

NestNook Customer Support
Email: support@nestnookpatio.com
Phone: +852 84835495