Shipping policy
At NestNook, we aim to make the delivery of your outdoor furniture as clear and straightforward as possible.
Shipping Area
We currently offer free standard shipping to the 48 contiguous United States.
Free shipping does not apply to Alaska, Hawaii, U.S. territories, or locations outside our standard delivery area unless otherwise stated.
Some remote or limited-access locations may require additional delivery arrangements. If this applies to your order, our customer service team will contact you before shipment.
Order Processing
After your order is placed, it will be reviewed and prepared for shipment.
Processing and delivery times may vary depending on the product, inventory availability, destination, carrier capacity, seasonal demand, and other factors.
If an item requires additional preparation or has a longer estimated delivery time, this information may be shown on the product page or communicated after your order is placed.
Delivery Estimates
Any delivery dates or delivery windows shown on our website are estimates and are not guaranteed.
Unexpected delays may occur due to weather, carrier disruptions, high-volume periods, transportation conditions, or other circumstances outside our reasonable control.
NestNook is not responsible for delays caused by shipping carriers or events beyond our control, but our team will assist where possible.
Tracking Information
When tracking information becomes available, it may be sent to the email address provided with your order.
Tracking updates are provided by the carrier and may take some time to appear after shipment.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has entered the shipping process, we may not be able to change the delivery address.
Large Furniture Deliveries
Certain furniture items may be shipped in multiple packages or arrive separately.
Please inspect all packages when delivered. If your order appears incomplete, check the tracking information for additional packages before contacting us.
Damaged or Missing Packages
If your order arrives damaged, incomplete, or appears to have been lost in transit, please contact us as soon as possible and provide:
Your order number
A description of the issue
Clear photos of the packaging and product, when applicable
Please keep the original packaging until the issue has been reviewed.
Contact Us
For questions about shipping or delivery, please contact:
NestNook Customer Support
Email: support@nestnookpatio.com
Phone: +852 84835495