Warranty Policy

NestNook is committed to providing outdoor furniture designed for everyday outdoor living.

If you believe your product has a manufacturing or material-related issue, please contact our customer support team for assistance.

What May Be Covered

Where applicable, warranty support may cover defects relating to materials, workmanship, structural components, or other manufacturing-related issues under normal intended use.

The available remedy will depend on the nature of the issue and the specific product.

NestNook may provide replacement parts, repair assistance, replacement of the affected item, or another appropriate resolution.

What Is Not Covered

Warranty coverage does not generally apply to:

Normal wear and tear
Natural fading, weathering, or changes caused by outdoor exposure
Minor variations in color, texture, grain, finish, or appearance
Damage caused by improper assembly
Damage caused by misuse, abuse, accidents, impact, or neglect
Damage caused by unauthorized modifications or repairs
Damage caused by failure to follow product care or maintenance instructions
Damage caused by extreme weather or improper storage
Commercial or unintended use unless otherwise stated

Outdoor materials naturally change over time, and normal aging or cosmetic changes are not necessarily considered manufacturing defects.

Making a Warranty Claim

To request warranty support, please contact us with:

Your order number
The product name
A description of the issue
Clear photos or videos showing the affected area

Additional information may be requested depending on the issue.

Please do not dispose of the product or affected parts until our support team has completed its review.

Resolution

After reviewing your claim, NestNook will determine the appropriate solution based on the product, issue, available parts, and circumstances.

Any replacement product or component may vary slightly in color or finish from the original due to production changes, material variation, or natural weathering.

Contact Us

NestNook Customer Support
Email: support@nestnookpatio.com
Phone: +852 84835495